Tuesday, 26 June 2012


I have a million things I want to blog about right now.  Some of them might even be interesting!  However, I don't have a huge supply of brains to write coherent posts with, and the spare braincells I do have are being directed firmly at the issues I want to blog about, rather than blogging about them.

There's one post I desperately want to write while it's relevant, but to be fair, I feel I should approach the company in question for comment prior to publishing.  There's a question.  What would you do?  It's not a review, it's a genuine experience we've recently had with a major company, who many of you may be using in the near future, and a case of not delivering on what they promised and failing to communicate this.  The post is going to be strictly true & accurate, not emotional, but a wee bit angry.  They haven't asked me to write about them, they don't know anything about the blog at present.

But thinking about other media, if this were a magazine, there would be a box at the bottom saying "Xcorp declined to comment".  If it were TV, Esther Rantzen or Lynn Faulds-Wood (I'm old, OK?) would chase the CEO down the street with a camera crew asking why they let their customers down.  Should I, as a blogger, follow the same principles of balanced reporting & right to reply?  Or should I say "My blog, my opinions, like it or lump it"?


  1. I'd say you should write a letter of complaint to the company. If they reply and help fix the issue to your satisfaction, then great. I think you'd still be within your rights to write about the problem and the way they handled it. If they don't reply within a reasonable amount of time, then let 'em have it in a post.

  2. Last time I had a problem I found just mentioning I had a blog meant I got a prompt reply!


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